Building Trust with Transparency | Frequently Asked Questions [FAQs] – Grand Royalty

FAQs

Frequently Asked Questions [FAQs] 

 Building Trust with Transparency | Frequently Asked Questions [FAQs]

1. How Long Would It Take Me to Get My Order
For standard shipping, you should receive your order within 1-7 business days. For Expedited Shipping, select the expedited shipping method and you can receive a package within 3 days. 
2. Do You Ship Internationally
No, currently we do not ship internationally. We shall ship internationally in the upcoming months around late 2020. We only ship within the United States. When international feature is unlocked, we'll let you know, sign up to our newsletter to be notified right when we launch international shipping customs. 
3. Can I Expedite My Order
Yes, you can expedite your shipping travel time, select the expedited shipping method to expedite your order. 
4. How Do I Take Care of XYZ Fabric
Interested in prolonging the use of your clothing? No problem, we have a  helpful how to guide here on our Garment Care page. 
5. How Do I Return My Order If Damaged, or Wrong Size
Returns are accepted for all items within 14 days of purchase. Please visit our Returns Policy to initiate the returns process.
6. Where Can I Find Size & Fit Advice?
Use our Size Guide for references on the measurements of Grand Royalty and fit advice is in our Wardrobe section. 
7. Do I Need An Account To Place An Order?
No, although it is recommended. Getting an account will allow you to put things on your wish-list, and reap the rewards of our loyalty programs. Earn points for buying products, it's the most rewarding loyalty system ever.
8. What Is Your Service Area For Contracting Services
All states in the United States
9. How Long Does It Take To Receive A Estimate
Estimates are sent out within 14 days after submitting project proposals. 
10. I Have Forgotten My Password: What Should I do?
Go to the main menu, click log in, the next screen will prompt you to log in, under the log in details there would be a link to reset your password. We recommend using a secure password with capital letters+symbol(s)+number(s)+asterisk or pound sign. Remember your passwords and make sure you keep good management of your sensitive data. We are fully committed to keeping your personal data safe and if you need to reset your password follow the instructions above or access the link here

Have we answered your question? If not reach out to us at customersupport@thegrandroyalty.com or fill out our contact form and we'll get in touch with you within 2 days.